Juan D Duran Rayo

⚡Professional Summary

Security-minded IT professional holding CompTIA Security+ and Network+ certifications with 3+ years delivering endpoint support, incident response, and network security in multi-site environments. Excelled in reducing downtime by 20%, enhancing VPN/remote access reliability by 85%, and implementing knowledge bases that cut ticket volume by 30%. Experienced with Azure Entra ID integration and hybrid cloud workflows. Pursuing Azure AZ-104 certification to transition into Cloud Security Engineer or SOC Analyst positions where I can protect infrastructure and respond to threats at scale.

💪 Skills

🏆 Experience

Tricon Residential

Desktop Support Specialist

December 2024 – Present | Tustin, CA

• Provided remote technical support for 5–6 offices nationwide (out of 11 total locations)
• Consistently ranked top performer in Freshservice and Zendesk ticket resolution
Key Accomplishments:
• Led adaptation during Freshservice → Zendesk transition, maintaining high performance
• Contributed to improved system stability across multiple departments

Coast Sign

Help Desk Support

May 2023 – December 2024 | Anaheim, CA

• Delivered technical assistance across various departments, successfully enhancing system reliability in a manufacturing setting
• Configured and utilized networking equipment such as crimpers, punch-down tools, and VLANs to ensure stable and effective connectivity
Key Accomplishments:
• Network Infrastructure Setup: Configured and deployed network switches and hubs, resulting in a 20% improvement in data flow efficiency across departments
• Increased remote access uptime by 85%, facilitating seamless VPN connectivity for both iOS and Android devices

🎖️ Certifications

CompTIA Security+ (SY0-701)

Validated expertise in cybersecurity threats, risk management, and incident response.

CompTIA Network+ (N10-008)

Proven skills in network configuration, troubleshooting, and security fundamentals.

ITIL 4 Foundation

Certified in IT service management best practices for efficient support delivery.

📞 Contact Information